pp98 Frequently Asked Questions

pp98 requires a valid Pakistani CNIC (Computerised National Identity Card) as the primary identity document. You will need to upload a clear photo of the front and back of your CNIC, along with a selfie for liveness verification. In some cases, pp98 may request a recent utility bill or bank statement as proof of address. All documents are reviewed by our compliance team, typically within 24 hours.

On the pp98 login page, click "Forgot Password" and enter your registered email address. You will receive a password reset link within a few minutes. Click the link, set a new strong password, and log in as normal. If you do not receive the email, check your spam folder or contact pp98 live chat support for immediate assistance.

No. pp98 strictly permits one account per person. Duplicate accounts violate our Terms and Conditions and may result in the closure of all associated accounts and forfeiture of any balances. If you have accidentally created two accounts, contact pp98 support immediately to consolidate your records before any action is taken against the duplicate.

To permanently close your pp98 account, contact our support team via live chat or email at support at pp98.pro with the subject line "Account Closure Request". Our team will process the closure after verifying your identity. Any remaining PKR balance will be returned to your registered payment method after standard AML checks. Note that if you are closing due to gambling concerns, our self-exclusion tool may be a better option.

The minimum deposit on pp98 varies slightly by payment method. For JazzCash and EasyPaisa, the minimum is Rs 500. For HBL, UBL, and Meezan Bank transfers, the minimum is Rs 1,000. Crypto deposits are subject to network minimums which vary by coin. There is no maximum deposit cap, though large deposits may trigger additional KYC verification under our AML compliance obligations.

JazzCash withdrawals on pp98 are among the fastest available, typically processed within 1 to 4 hours once approved by our finance team. Withdrawal requests submitted between 9 AM and 9 PM PKT are prioritised for same-day processing. Requests outside these hours are processed the next business morning. Your JazzCash account must be registered under the same name as your pp98 account for the transfer to be approved.

pp98 does not charge its own fees on deposits or withdrawals. However, your payment provider — whether JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own standard transaction fees. Crypto withdrawals may incur network (gas) fees charged by the blockchain, not by pp98. We recommend checking your payment provider's current fee schedule before initiating a transaction.

EasyPaisa deposits on pp98 are credited almost instantly — usually within 1 to 3 minutes of a successful transaction. If your deposit has not appeared after 15 minutes, do not attempt a second deposit. Instead, take a screenshot of your EasyPaisa transaction confirmation and contact pp98 live chat support with the transaction reference number so our team can locate and manually credit the deposit.

Yes, pp98 supports withdrawals to Meezan Bank accounts. Bank transfer withdrawals are processed within 1 to 3 business days after approval. You will need to ensure your Meezan Bank account name exactly matches the name on your verified pp98 account. The minimum withdrawal to a bank account is Rs 2,000. Meezan Bank is one of several Pakistani banks supported alongside HBL and UBL.

pp98 offers a wide selection of video slots, classic three-reel slots, jackpot slots, and instant-win titles from leading international game providers. The pp98 Slot section features titles with varying RTP (Return to Player) rates — typically between 95% and 97% — across a range of volatility levels from low to high. You can filter by provider, theme, jackpot type, and minimum bet to find games that suit your style and PKR budget.

Absolutely. pp98's cricket betting section covers Pakistan Super League (PSL) matches in full, including pre-match and live in-play betting markets. You can bet on match winners, top run-scorers, wicket-takers, total runs, and many more markets. PSL is one of the most popular betting events among pp98 members in Karachi, Lahore, and Islamabad. Odds are updated in real time throughout each match.

Yes. All casino games on pp98 use certified Random Number Generator (RNG) technology, which ensures every spin, card draw, and dice roll is completely random and independent of previous results. pp98's game providers are subject to regular independent audits for fairness and RTP accuracy. Our platform operates under an international gaming license that mandates fair play standards as a non-negotiable condition of continued operation.

Yes. pp98.pro is fully optimised for mobile browsers on both Android and iOS devices. There is no need to download a separate app — simply open pp98.pro in your phone's browser and the site adapts automatically to your screen size. All games, including slots, live casino tables, and cricket betting, are fully playable on mobile with the same account, balance, and bonuses as the desktop version.

Minimum bet sizes on pp98 slots vary by game, but most titles allow bets starting from as little as Rs 10 to Rs 50 per spin, making them accessible for players across all budget levels in Pakistan. High-volatility jackpot slots may have higher minimum bets. Each game displays its exact bet range on the game info panel before you start playing, so you always know what to expect before wagering.

The pp98 welcome bonus is available to all newly registered members who complete KYC verification and make their first qualifying deposit. The bonus is credited automatically to your account upon deposit — no promo code is required. The welcome bonus comes with wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Full terms are available in the Promotions section of your pp98 account.

Wagering requirements specify how many times you must bet your bonus amount before you can withdraw winnings derived from that bonus. For example, a Rs 1,000 bonus with a 30x wagering requirement means you must place a total of Rs 30,000 in bets before withdrawal is permitted. At pp98, different games contribute different percentages toward wagering — slots typically contribute 100%, while live casino games may contribute less. Always read the specific bonus terms before claiming.

Yes. Beyond the welcome bonus, pp98 runs regular promotions including reload bonuses, free spins on featured slot titles, PSL cricket betting specials, and seasonal campaigns tied to major Pakistani holidays and sporting events. Long-term members benefit from a loyalty programme where consistent play earns points redeemable for bonus credits. Check the Promotions section after logging in to see all currently active offers for your account.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements or as part of your responsible gaming approach — you can opt out of all promotional communications and bonus credits from within your pp98 account settings under the Responsible Gaming panel. Once opted out, no bonuses will be automatically credited and you will not receive marketing SMS or emails. This setting can be changed at any time.

Yes. All pp98 bonuses carry an expiry period, typically 7 to 30 days from the date of credit depending on the promotion type. If the wagering requirements are not met within this period, the bonus and any associated winnings are forfeited automatically. The expiry countdown and remaining wagering balance are visible in real time from your account's Bonus section, so you always know exactly where you stand.

No. Bonus balances on pp98 cannot be withdrawn directly — they must first be converted into real money by satisfying the stated wagering requirements. Your real-money balance and bonus balance are held separately in your account. You can always withdraw your real-money balance at any time, regardless of whether you have an active bonus. If you choose to withdraw before completing wagering, the bonus and bonus-derived winnings are cancelled.

pp98 operates under an international gaming license issued by a recognised offshore regulatory authority. This license requires pp98 to maintain fair play standards, implement responsible gaming tools, enforce AML compliance, and protect player data. Pakistani players access pp98 as international members under this license framework. We recommend all players review applicable local regulations in their jurisdiction before registering.

The minimum age to register and play on pp98 is 21 years. This is a strict, non-negotiable requirement enforced through mandatory CNIC-based age verification during the KYC process. No real-money gaming activity is permitted until age verification is complete and confirmed. Any account found to belong to a person under 21 will be immediately suspended, and all deposits will be refunded. pp98 has zero tolerance for underage gambling.

pp98's self-exclusion tool is accessible directly from your account under My Account > Responsible Gaming. You can choose an exclusion period of 1 month, 3 months, 6 months, 1 year, or permanently. Self-exclusion takes effect immediately upon confirmation and cannot be reversed during the chosen period. During exclusion, you will not be able to log in, deposit, or place bets. Your account data is retained for compliance purposes.

Yes. pp98 allows you to set daily, weekly, and monthly deposit limits in PKR from your Responsible Gaming account panel. Limit reductions take effect immediately. If you request an increase to an existing limit, a mandatory 7-day cooling-off period applies before the increase is activated — this delay is intentional and designed to protect you from impulsive decisions. Deposit limits work across all payment methods including JazzCash and EasyPaisa.

pp98 customer support is available 24 hours a day, 7 days a week via live chat on pp98.pro. For non-urgent matters, you can also write to us at support at pp98.pro (plain text — not a clickable link). Our support team handles queries in English, with Urdu assistance available where possible. Average live chat response time is under 3 minutes. For responsible gaming emergencies such as self-exclusion requests, live chat is the fastest route.